TyneMet has been praised for the 'fantastic support' it has shown to a group of Tyneside workers.

Staff from the college's Employer Engagement department have been working with the team at National Express rail ticket call centre in Newcastle.

The operation is still part of National Express even though the company handed back their franchise to run the East Coast main line to the government.

This has led to uncertainty for the call centre staff who deal with ticket and seat bookings over the phone.

The latest initiative was a series of Open Learning Days where staff could take time out from answering calls and find out about the wide variety of courses on offer at TyneMet.

Christine Bean, Web Support Consultant at National Express and Learner Representative for the staff union, TSSA, said: "The business is up for sale and we want staff to see what courses are available should they want to re-train within the company or if they're thinking of a bigger change of direction. TyneMet have played a key role in providing all the help and advice colleagues need to make their decision."

During the Open Learning Days, National Express staff took advantage of the advice and guidance from the TyneMet team. Pat Blyth, Workforce Development Consultant said: "There was a great response and we were able to help the National Express team in so many ways. It was great to have the help and support from the company and from the union."