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Gateway Qualification: Level 1 Award in Business and Retail

Course Overview

Step into the fast-paced world of retail with this engaging and beginner-friendly course, perfect for anyone eager to learn the fundamentals of this dynamic industry! Whether you’re starting fresh or looking to build a strong foundation, this course will give you the tools to succeed in retail.

Your journey begins with mastering the art of effective workplace communication, exploring the written and verbal techniques retailers use to connect with both customers and colleagues. From crafting clear messages to delivering great customer service, you’ll build skills that set you apart.

 

Next, dive into the fascinating world of product pricing and profitability. Discover the strategies behind pricing decisions, learn why prices vary for the same product, and understand the logic behind price markups and markdowns. You’ll get insider knowledge into what really drives pricing in retail.

Finally, explore the essentials of product presentation, with practical guidelines on how to label and shelve products in-store or organise them for online sales.

 

There are no formal entry requirements for this course, just a passion to succeed and work hard. 

This course is ideal for ESOL, SEN and adult learners. It allows you to gain confidence in your academic abilities while gaining employability skills alongside the programme.  

This course will also benefit adults who are wanting to upskill, pick up a new skill, or are unemployed and looking for a change of career. 

  • Communication skills for working in retail 
  • Product pricing and labelling 

This course is delivered face-to-face. You will study 3 hours per week over 16 weeks.

You will be assessed through a portfolio of evidence

This qualification will provide some underpinning knowledge and practical skills that will support progression to a relevant business qualification such as the level 2 extended certificate in business, or a level 2 customer service practitioner apprenticeship. This can be used to aid small retail business owners in developing their communications and pricing strategies.  

If you have any questions about the course, get in touch with the Programme Leader or complete your contact details in the form below.

  • Programme leader contact: Dawn McLean 

Most people are eligible to access this course completely FREE of charge. Whether you’re looking to change careers, upskill, or simply explore a new passion, this is your chance to do it without financial barriers.

Don’t let cost hold you back—check your eligibility today by completing your details in the form below and take the first step toward an exciting new journey.

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