Gateway Qualification: Level 1 Award in Hospitality and Catering (Front of House)
Course Overview
Ready to embark on an exciting journey into the world of hospitality? This beginner-friendly course is the perfect introduction for anyone looking to shine as a front-of-house professional in a dynamic hospitality company.
Discover the secrets of delivering exceptional customer service and why it’s the backbone of any successful business. Learn how to communicate confidently with customers in a hospitality setting, and master the art of first impressions through polished personal presentation—business attire is a must in this course!
Dive into understanding the diverse needs of customers and how to tailor your approach while staying in line with security protocols. Explore the wide range of front-of-house roles, uncovering responsibilities and career pathways that await you in this exciting industry.
Gain hands-on skills to confidently meet and greet guests, handle telephone inquiries with professionalism, and carry out essential front-of-house administrative tasks. By the end of this course, you’ll be prepared to deliver outstanding service and take your first steps toward a rewarding hospitality career!
There are no formal entry requirements for this course, just a passion to succeed and work hard.
This course is ideal for ESOL, SEN and adult learners. It allows you to gain confidence in your academic abilities while gaining employability skills alongside the programme.
This course will also benefit adults who are wanting to upskill, pick up a new skill, or are unemployed and looking for a change of career.
- Customer service in the hospitality industry
- Front office operations
You will be assessed through a portfolio of evidence.
This course is delivered face-to-face. You will study 3 hours per week over 16 weeks.
This qualification will provide some underpinning knowledge and practical skills that will support progression to a relevant business qualification such as the level 2 extended certificate in business, or a level 2 customer service practitioner apprenticeship. This can be used to aid small business owners in developing their hospitality business.
If you have any questions about the course, get in touch with our Programme Leader or complete your details in the form below:
- Programme leader contact: Dawn McLean
- Programme leader details contact email: dawn.mclean@tynecoast.ac.uk
Most people are eligible to access this course completely FREE of charge. Whether you’re looking to change careers, upskill, or simply explore a new passion, this is your chance to do it without financial barriers.
Don’t let cost hold you back—check your eligibility today by completing your details in the form below and take the first step toward an exciting new journey.
Apply Now
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